Our Core Values
Preventive, Predictive and Occupational Health Care
FREQUENTLY ASKED QUESTIONS
At Frontline Hospital, we believe in giving our patients all the information they need to feel comfortable and confident about their visit. If you have a question that is not covered below, please contact us.
We know that coming into hospital may be a daunting experience for some. Frontline Medicare Hospital believes that giving patients all the necessary information ahead of their appointments can help to reduce any pre-appointment nerves.
Below is a list of some of the questions we are often asked by our patients. If you have a question that is not covered below, please do not hesitate to contact us and we will be happy to help.
Patients should arrive about 15 minutes ahead of their scheduled appointment but no earlier.
Due to current guidelines regarding social distancing and a limited number of persons allowed in a waiting room at any one time, if you arrive excessively early, you may be asked to wait in your car until closer to your appointment time.
Bring your clothing, a pair of flat closed heel shoes (preferably not laced), reading glasses & toiletries.
We advise that you avoid bringing valuables into the hospital with you. Any items brought are at your own risk. You will have to remove all jewelry before going into your surgery.
Unless you have been told otherwise, please bring any medication that you take regularly other than your painkillers.
COVID-19 is still present in the community and in hospitals. While some infection prevention control measures in Beacon Hospital have de-escalated in-line with National Guidelines, Beacon Hospital continue to ask patients and visitors who are attending to follow these measures:
- Isolate if you are symptomatic with new respiratory symptoms or if you are diagnosed with COVID-19.
- Complete your vaccination programme.
- Continue to adhere to measures in Beacon Hospital to protect yourself, patients and staff.
- Perform hand hygiene.
- Practice social or physical distancing.
- Practice cough and respiratory etiquette i.e. cover your mouth and nose when coughing or sneezing or use your elbow if no tissue available.
- Visit at the designated hospital visiting times unless prearranged with the relevant department.
The prevalence of COVID-19 may fluctuate in the community and Beacon Hospital will continue to review and change infection prevention control and safety measures accordingly and at short notice if necessary.
Your friend or family member may help you as far as the door. At this point, they should inform the staff that you require assistance. A member of our team will be happy to either assist you with walking, or provide a wheelchair to bring you to the place of your appointment.
We will help you out to the car after your appointment or can call your friend or family member to collect you at the door.
Before any procedure takes place, patients are advised to contact their Private Health Insurance provider to check their level of cover.
Your provider will be able to explain to you in detail your level of cover and any shortfalls or excesses, if any, which may be payable to the hospital upon your visit.
If you are due to have a procedure or be admitted but are feeling unwell, please contact us and let us know before arriving at the hospital. Your Consultant may decide to postpone your procedure or admission until you are feeling well enough to proceed.
At Beacon Hospital we are always happy to receive feedback about our patient’s experiences. Your feedback helps us to acknowledge staff members who go the extra mile and helps us to improve our services.
You can send your feedback to info@frontline-medicare.com
Alternatively, you can call to submit your feedback: +256 200 909606 Or +256 393 242247
